Privacy Policy
Last updated: March 31, 2026
1. Introduction
Washopp ("we", "us", "our") provides AI-powered sales automation services through WhatsApp and other messaging platforms. This Privacy Policy explains how we collect, use, and protect your information.
2. Information We Collect
When you use our services, we may collect:
- Account Information: Name, phone number, email address, business details
- Message Data: Messages sent to and from our AI bots (processed in real-time, not stored long-term)
- Transaction Data: Orders placed through our bots, including items, quantities, and payment information
- Usage Data: How you interact with our platform and services
- Device Information: Device type, operating system, and browser information
3. How We Use Your Information
- To provide and maintain our AI sales automation services
- To process orders and transactions on your behalf
- To improve our AI models and service quality
- To communicate with you about your account and services
- To detect and prevent fraud or abuse
- To comply with legal obligations
4. WhatsApp Integration
Our service uses the WhatsApp Business API to send and receive messages. When you interact with our WhatsApp bot:
- Messages are processed by our AI to understand and respond to your requests
- We only access messages sent directly to our business bot numbers
- We do not access your personal WhatsApp messages or contacts
- Message data is processed in compliance with WhatsApp's Business Terms of Service
5. Data Sharing
We do not sell your personal data. We may share information with:
- Service Providers: Cloud hosting, payment processing, and analytics services
- Business Partners: When integrated with your business systems (POS, inventory)
- Legal Requirements: When required by law or to protect our rights
6. Data Security
We implement industry-standard security measures including encryption, access controls, and regular security audits. Each customer's data is isolated in separate environments.
7. Data Retention
We retain your data as long as your account is active or as needed to provide services. Message data is processed in real-time and typically not stored beyond the active conversation session. Transaction records are retained for accounting and legal compliance purposes.
8. Your Rights
You have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Object to data processing
- Export your data
9. Children's Privacy
Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes via email or through our platform.
11. Contact Us
If you have questions about this Privacy Policy, contact us at:
Email: privacy@washopp.com
Website: washopp.com